By using www.abacusplumbingexperts.com and/or our Services you accept these Conditions and agree to abide by them.
www.abacusplumbingexperts.com is a site operated by Abacus Experts Limited (“We”). We are registered in England and Wales under company number 12208184 and have our registered office at Brigham House, High Street, Biggleswade, Bedfordshire, SG18 0LD. Our main trading address is 84 High Street, Wrestlingworth, Sandy, SG19 2EN.
Changes to abacusplumbingexperts.com
We may update www.abacusplumbingexperts.com from time to time and may change the content and features at any time. However, please note that any of the content on www.abacusplumbingexperts.com may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that www.abacusplumbingexperts.com, or any content on it, will be free from errors or omissions.
We reserve the right to withdraw or amend the services provided through our website and/or your access to it at any time and without notice.
We are the owner or the licensee of all intellectual property rights (including, without limitation, all copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, internet domain names. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must not use any part of the content on www.abacusplumbingexperts.com for commercial purposes without obtaining a licence to do so from us or our licensors.
The content, commentary and other materials on or accessible through www.abacusplumbingexperts.com is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on www.abacusplumbingexperts.com. We are not responsible for any reliance placed by you on such materials, or by anyone who may be informed of any of its contents.
Where www.abacusplumbingexperts.com contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
There is no limit to what we and the people who provide our services will be liable for if someone dies or is injured because of our negligence or because we have committed fraud.
Under no circumstances will the Abacus Experts Limited or any employees, officers or agents, or any other organisation involved in creating, producing, maintaining or distributing the website be liable for any loss of:
profit, loss of business, business interruption, or loss of business opportunity.
By using the website you agree that the laws of England and Wales will apply to everything relating to you using the website and you agree to keep to these laws.
The value of the estimate is what we expect to charge you for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide you with a new estimate. You have the right to accept or decline the revised price.
The quotation follows the estimate and is the final price for the works discussed, including labour and materials, additional costs including expenses (if any) and tax. Any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise) will likely result in a new or revised quotation. You have the right to accept or decline the new quotation. Should you choose to decline, all works will cease and, on receipt of our invoice, you must pay in full for all works already completed in accordance with the original quotation.
If you and we agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, you alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect;
If you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable;
You will inform us, prior to the works commencing, of any hazards or potential hazard known or suspected in or around the premises where the works are due to be carried out;
You will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing;
we will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe, and will ensure that we comply at all times with all applicable laws and regulations;
we will supply materials and/or products needed for the works (if any) that are of high quality and will take full responsibility for replacing any materials and/or products that prove to be faulty or substandard;
we will take good care of your property, furnishings and wall coverings and, on completion of the works, will remove any resulting waste material;
we will supply one or more, as necessary, of our dedicated team to undertake the works for you. Unless agreed otherwise, the person(s) supplied will be at our discretion and may or may not be the same as the person(s) who provided you with the original estimate and/or quote;
we confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy.
Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party).
Should you wish to cancel the contract between us in respect of the works, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) fourteen (14) days in which to do so following your acceptance of our quotation. You are obligated to pay for any services provided to you during this 14-day cancellation period, if any.
Full payment terms (including, where relevant, interval payments to be made by you) are as set out in the applicable quotation. For the avoidance of doubt, you agree to settle any undisputed invoice in full within 5 days of receipt and you further agree to pay us interest at a rate of 2% above the Bank of England base rate on any payments not settled in accordance with these Terms and the terms of the applicable quotation.
We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know and we will do our utmost to make things right.
We use the information to provide quotes, process orders, deliver products and/or services, process payments; to communicate with you about orders, products, services and promotional offers; to seek your feedback on the service and to recommend products or services that might be of interest to you.
We also use this information to prevent or detect fraud or abuses of our website and to carry out technical, logistical or other functions to improve the service.
We only ask for personal information which is required to provide the service.
We will only use this information to satisfy the purposes for which it was collected.
We’ll tell you what information we have recorded about you.
If you would like any personal information changed or deleted, just ask.
We do not know your email address unless you give it to us. We only record your email address if you send us a message or by completing an online form.
When you visit our Web site, our Web server automatically records some general information about your visit, but does not recognise or record any individual information about you. We cannot identify you personally unless you give us personal information voluntarily. In addition to any information you submit to us, whether online or by post, for system administration and to understand your browsing actions, we may collect:
Your server address.
The date and time.
The pages accessed and documents downloaded.
The type of browser used.
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The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
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